Introducing After The Installation (ATI): Your Solar Generator Preventative Maintenance Program
Are you looking to ensure that your solar system operates at peak performance throughout its lifespan? Look no further than our comprehensive solar generator preventative maintenance program, After The Installation (ATI). Our wrap-around service encompasses monitoring, reporting, preventative maintenance, and repair services to keep your solar system in top condition, year after year.
Monitoring and Reporting for Early Issue Detection
One of the key features of ATI is our advanced performance monitoring system. This system keeps a close eye on your solar system's operations, allowing us to detect any potential issues at an early stage. By identifying issues proactively, we can address them swiftly, minimizing downtime and ensuring that your system continues to perform efficiently.
24/7 Service Operations for Your Convenience
At ATI, we understand that solar system issues can arise at any time, day or night. That's why we offer 24/7 service operations to cater to your service scheduling needs. Whether it's a routine maintenance check or an unexpected repair, our team is always ready to assist you, ensuring minimal disruption to your solar energy production.
Detailed Analysis of Utility True-Up Statements
As part of our commitment to customer satisfaction, we provide our residential and commercial customers with a detailed analysis of their utility true-up statements. This service not only gives our customers peace of mind by ensuring that their solar system is performing optimally but can also help them save money on their utility bills. By analyzing your utility statements, we can identify opportunities for increased efficiency and cost savings, maximizing the benefits of your solar investment.
Experience the Benefits of After The Installation (ATI)
With After The Installation (ATI), you can rest assured that your solar system is in good hands. Our comprehensive preventative maintenance program is designed to keep your system operating at peak performance for its entire lifespan, saving you time, money, and hassle in the long run. Experience the peace of mind that comes with knowing your solar investment is well-maintained and optimized with ATI.
Ready to take the next step in ensuring the longevity and performance of your solar system? Click on the "Manage Subscriptions" button to learn more about After The Installation (ATI) and sign up for our preventative maintenance program today.
System Services Overview
Our After The Installation (ATI) program offers a comprehensive range of services to ensure the optimal performance and longevity of your solar system. Here's a detailed breakdown of the services included in our preventative maintenance program:
Performance Monitoring Website
- Customer website updated every 15 minutes for monitoring operational performance.
- Login credentials provided for customer access.
Performance Reports
- Comparison of actual vs. expected performance.
- Annual operations and maintenance records available upon request.
- Optional custom reports available on a time and material basis.
Daily Performance Monitoring and Notification
- Daily monitoring by experienced solar technicians.
- Operational status and performance alerts monitored continuously.
- Technicians respond to system alerts and liaise with the customer's system administrator.
Preventative Maintenance, Inspections, & Testing
- Annual inspections of structure, modules, combiner box, inverter, transformer enclosure, data acquisition system, and testing.
- Thermal imaging inspections for potential issues.
Performance Review
- System performance data review with a performance engineer.
- Proposal of recommended action plan based on performance metrics.
Corrective Maintenance
- On-site troubleshooting and diagnostics.
- Inverter and Data Acquisition System resets.
- Warranty claim processing and equipment verification.
- Full scope repair and replacement for out-of-warranty equipment.
- Ongoing warranty support and representation for customers.
Exclusions from System Services:
- On-site storage of spare parts and materials.
- Maintenance of facilities or equipment not included in the System.
- System training.
- Engineering services.
- Security services.
- Landscaping needs.
- Snow removal.
- Upgrades to cell modems due to provider changes.
- Service calls.
Our ATI program is designed to provide you with peace of mind and ensure that your solar system operates at its best. Contact us today to learn more about how our preventative maintenance services can benefit you and your solar investment.
System Service Packages
System Service |
Performance Monitoring |
Performance Basic |
Performance Plus |
Performance Monitoring Website |
 |
|
|
Cell Service Provided over Chico Electric’s VPN Server |
 |
|
|
Performance Reports |
Annual |
Annual |
Monthly |
Daily Performance Monitoring and Notifications |
|
|
|
Preventative Maintenance, Inspections and testing |
|
Annual |
Bi-Annual |
Performance Review |
Annual |
Annual |
Annual |
Corrective Maintenance |
|
|
|
Module Cleaning |
|
Annual |
Annual |